FAQ

Delivery time to cities around Cilacap usually takes 1-2 business days. For more distant areas, delivery time may vary depending on the destination.

Yes, we serve deliveries outside the city and throughout Indonesia. We have a wide network that enables fast and safe delivery to various regions.

You can track your package status through the official JNE website or our mobile app. Simply enter the tracking number provided at the time of shipment to see the current location of your package.

Additional fees may apply for remote areas depending on the location and package type. We will provide complete information about the cost before you proceed with the shipment.

If your package does not arrive on time, you can file a claim through our customer service. Include the tracking number and proof of shipment for a faster claim process.

Yes, we accept heavy item shipments, considering the maximum allowed size and weight. Please contact us beforehand for further consultation.